Innovation
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How we approach
Understand the organisation and its users
We begin with deep discovery — mapping existing systems, talking to staff and end users, and understanding the regulatory and operational context before recommending any technology solution.
Identify and develop the right ICT opportunity
Using market research, competitive analysis and stakeholder input, we identify where a technology solution will create genuine value — and build the business case for investment.
Design, prototype, test and build
We design ICT solutions using human-centred design methods — building prototypes, testing with real users, and iterating before committing to full development. This reduces risk and ensures the product fits the people using it. Working with our technology partners, we oversee the development and implementation of ICT products — managing the project, the client relationship, and the technical delivery end to end.
Manage accounts and grow relationships
Post-implementation, we stay close to our clients — tracking performance, identifying new needs, and growing the relationship with an ongoing focus on service improvement and business development.
Our Experience
Officeworks: designing and delivering enterprise-scale digital solutions
Over a multi-year partnership, Local Peoples has embedded alongside the Officeworks technology and product teams to help design, develop and implement ICT solutions across their digital platforms – from mobile commerce and B2C apps through to complex omni-channel service integrations with enterprise technology partners. We have also been working with OW for a number of years, supporting them with user research, UI & UX design and implementation across multiple channels as part of a variety of projects. Our partnership helps them understand the diverse customer journeys and interactions with the Officeworks app and website.Learn more
Barretts
Local Peoples partnered with Barretts – one of Australia's leading pharmaceutical wholesalers – to deliver a comprehensive ICT and digital transformation program. Working closely with Barretts' technology partners and development teams, we led the design and implementation of a fully integrated B2B e-commerce platform enabling pharmacies to place orders and manage their post-order experience entirely online.Learn more
AutoMed
We helped develop AutoMed, a new software ecosystem that digitises the full range of healthcare reception functions. The platform removes administrative friction for patients and staff alike, making healthcare access faster and less stressful - a practical example of ICT solving a very human problem.
Learn more
NCD Free
We co-founded and launched the NCDFree movement – a global initiative promoting solutions to non-communicable diseases (NCDs).Learn more
Innovation through design sprints
Design sprints help teams to
Align on decisions
Design Sprints are structured so teams can quickly reach a consensus, focusing their efforts to achieve well-defined goals. As opposed to brainstorms, team members work individually to develop their own concepts, before those concepts are voted on, ensuring the best idea wins versus the loudest voice.
Accelerate innovation
Instead of spending months designing a minimum viable product, Design Sprints help to create a prototype to test with real customers and gain valuable insights in just 4 days. The design sprint challenges teams to solve old problems in new ways, shifting mindsets and driving long-term innovation potential.
De-risk concept development
Many organisations have spent countless hours and resources investing in a product or service that failed when it went to market, simply because the solution was based on false assumptions. Design Sprints allow organisations to test ideas quickly in a low-risk environment with real customers to help validate or invalidate those early assumptions.
Know the next steps
Following a Design Sprint, teams will have answers to critical questions based on real customer feedback, a prototype that can be used to inform the development of their product or service and a clear plan for what should happen next.
